Everything you need to get started, understand scores, and get the most out of Munshi.
Search for Munshi Trust Network in the Shopify App Store and click Add App. You will be redirected to Shopify's permission approval screen.
Munshi requests the following scopes. Each one is required for the app to function:
read_orders / read_all_orders
Receive incoming COD orders and import order history for trust scoring
write_orders
Tag Shopify orders with a Munshi risk label (e.g. "Munshi: ✅ Trusted")
read_customers
Match an order's phone number to a buyer profile
Before accessing the dashboard, you must tick three consent checkboxes confirming that you understand how buyer phone numbers are hashed, that you agree to contribute anonymised delivery outcomes to the shared trust network, and that you accept the Terms of Service and Privacy Policy.
Select the Free plan to get started immediately (50 orders/month). Webhooks are registered automatically — every new COD order will be scored within seconds of placement, no further configuration required.
🇵🇰 Pakistani stores only. Munshi scores orders using Pakistani mobile numbers (03xx / +92 format). Orders without a valid Pakistani phone number are automatically skipped.
Every buyer is assigned a score from 0 to 100 based on their COD delivery history across the Munshi network. The score updates automatically after each delivery outcome.
Score 80 – 100
Buyer has a strong delivery record. Safe to fulfill COD orders without extra verification.
Score 50 – 79
Buyer has a mixed or limited history. Consider calling to confirm before dispatch.
Score 0 – 49
Buyer has multiple RTOs or is blacklisted. COD is high risk — consider requiring prepayment.
The score is built from three independent layers, each contributing up to a maximum of points:
Historical Behaviour
+10 per successful COD delivery (max 40) · −30 per RTO · +5 per successful prepaid order
Order Context
Address quality score · Order value relative to buyer trust · Payment method (prepaid = +20)
Network Signals
Order velocity · Verification outcome · Network-wide frequency patterns
💡 New buyers with no history start at a mid-range score so they are not unfairly penalised. Their score converges quickly after 2–3 orders.
Munshi tags every scored order on Shopify with a label you can see directly in your Orders list. Use the table below as a practical guide for your fulfilment decisions:
| Score Zone | Shopify Tag | Recommended Action |
|---|---|---|
| ✅ Trusted (80–100) |
Munshi: ✅ Trusted
|
Fulfill immediately — no action needed |
| ⚠️ Neutral (50–79) |
Munshi: ⚠️ Neutral
|
Call to confirm before dispatching high-value orders |
| 🚨 High Risk (0–49) |
Munshi: 🚨 High Risk
|
Call to verify or offer prepaid-only checkout |
💡 Score thresholds are set by Munshi (80 = Trusted, 50 = Neutral) and are consistent across all merchants to ensure network integrity. Custom thresholds are on our roadmap.
The blacklist lets you block specific buyers at your store only. A blacklisted buyer's trust score is set to 0 immediately and their orders will be tagged High Risk. This does not affect other merchants.
03331234567 or +923331234567Find the entry in your blacklist table and click Remove. The buyer's trust score will resume being calculated from their network history on the next order.
⚠️ Store-level vs Network-level: Your blacklist only affects your store. If a buyer has been blacklisted by multiple merchants across the network, their network trust score will reflect this automatically without any action from you.
The Analytics page shows a breakdown of your store's COD performance over time. Use it to spot trends and measure how Munshi is reducing your RTO rate.
Total Orders Scored
The number of COD orders Munshi has processed for your store. Orders without a Pakistani phone number are excluded.
Trusted / Neutral / High Risk Split
A breakdown of orders by score zone. A healthy store should see the majority of orders in the Trusted zone over time as bad buyers are filtered out.
RTO Rate
The percentage of fulfilled COD orders that were returned. Munshi aims to drive this number down by flagging risky buyers before dispatch.
Score Distribution
A histogram of buyer trust scores across your order history. A bimodal distribution (scores clustered at high and low ends) means the scoring model has clearly separated your good and bad buyers.
Monthly Usage
How many orders have been scored this month vs your plan limit. Upgrade your plan from the Plans page if you are approaching the cap.
Free
PKR 0
Growth
$9.99/mo
Pro
$24.99/mo
📌 All paid plans are billed through Shopify Billing — charges appear on your Shopify invoice, never charged directly.
📌 You can upgrade, downgrade, or cancel at any time from the Plans page inside the app.
📌 When you reach your monthly order cap, new orders are still received but not scored until the next billing cycle or until you upgrade.
💬 In-App Feedback
Click the Feedback button in the bottom-right corner of any page inside the Munshi app to send a message directly to our team.
Best for: quick questions while using the app
✉️ Contact Form
Use the contact form for detailed enquiries, billing questions, or data requests. We reply within 1–2 business days.
Open Contact Form →Email us directly
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